Technical Support & FAQ

Need help with WaterCue? Check out our frequently asked questions below or get in touch with us directly.

Frequently Asked Questions

Q: Why is my water data not syncing across devices?

A: Make sure you have enabled "iCloud Sync" in the WaterCue app settings. Additionally, verify that both devices are logged into the same Apple ID and have iCloud Drive and iCloud container sync permissions enabled in your iOS system settings.

Q: Why am I not receiving hydration reminders?

A: First, ensure that you have granted WaterCue notification permissions. You can check this in iOS Settings → Notifications → WaterCue. Second, make sure your device is not in Do Not Disturb, Focus Mode, or Silent Mode during your scheduled hydration times.

Q: How do I customize my daily hydration target?

A: In the app, tap the Settings gear icon, navigate to the goals section, and toggle off auto-calculation to set a custom daily target that suits your specific physical activities.

Q: How do I request a refund for WaterCue Pro?

A: All subscriptions and purchases are securely processed and managed by Apple. To request a refund, please follow the official Apple guide: visit reportaproblem.apple.com, sign in with your Apple ID, select "I'd like to request a refund" and choose WaterCue.